FAQs
Product Information
What is whey protein? Whey protein is a high-quality protein derived from milk. It’s a complete protein, meaning it contains all nine essential amino acids, and is commonly used by athletes to support muscle growth and recovery.
Is your whey protein tested for quality?
Yes, we conduct rigorous quality control and third-party lab testing to ensure the highest purity and effectiveness.
What type of flavoring is used in your whey protein?
Our proprietary chocolate flavoring creates a rich, smooth, and indulgent taste. This high-quality cocoa provides a decadent creamy chocolate experience.
How long will my whey protein last?
Our whey protein has a shelf life of 18-24 months, depending on storage. Store it in a cool, dry place, and seal the container tightly.
Where can I find the ingredients and macros?
You can always find this information on the product page, on the product label, as well as right here!
Ingredients: Whey Protein Concentrate, Natural Flavoring, Guar Gum Powder (Pre Hydrated), Sucralose, Sea Salt
Macronutrients per serving (35g): 2.5g Fat | 5g Carbohydrate | 25g Protein
Usage & Benefits
How do I use whey protein?
Mix one scoop with water, milk, or a smoothie. It’s commonly consumed post-workout, but can also be used as a snack or meal replacement.
Pricing & Value
Why is your whey protein priced at cost+?
Inflation sucks. Everything is getting more expensive. We cut out the costly middlemen to bring you protein directly. We're happy to pass the savings to you, without ever cutting corners on quality.
Do you offer bulk discounts or subscriptions?
Please contact us for these types of requests.
Shipping & Orders
How do I track my order?
After shipping, you’ll receive a tracking number via email. Use it to track your order directly on the carrier’s website.
All Sales Final
ALL SALES ARE FINAL. NO REFUNDS OR RETURNS AFTER DELIVERY.
Due to the nature of our products, which include sealed, ingestible food and dietary supplement products, The Whey Factory does not accept returns or issue refunds once an order has been delivered, without exception.
Acceptance Upon Delivery
Delivery confirmation provided by the carrier constitutes proof of receipt and acceptance of the order. Once delivery is confirmed, ownership and responsibility for the products transfer to the customer.
No Refunds or Chargeback-Eligible Claims
Refunds, returns, exchanges, or chargebacks will not be approved for reasons including, but not limited to:
- Change of mind
- Product expectations not aligning with personal preferences
- Claims made after product opening or use
- Failure to read product descriptions, labels, or policies prior to purchase
By completing checkout, the customer explicitly agrees that these reasons do not constitute valid grounds for a refund or chargeback.
Damaged or Incorrect Orders (Limited Review Window)
Claims for damaged, defective, or incorrect items must be submitted within 48 hours of delivery.
To be eligible for review, customers must provide:
- Order number
- Clear photos of the shipping box, internal packaging, product, and shipping label
Resolutions, if approved, are limited to replacement or store credit at our sole discretion. Cash refunds are not issued.
Shipping & Carrier Responsibility
The Whey Factory is not responsible for:
- Carrier delays
- Lost or stolen packages after delivery confirmation
- Address errors entered by the customer at checkout
Customers are responsible for ensuring accurate shipping information. Orders marked as delivered by the carrier are considered fulfilled.
Fraud Prevention & Chargeback Disputes
Unauthorized or improper chargebacks filed in violation of this policy may be disputed with supporting documentation, including:
- Proof of delivery
- Timestamped carrier records
- Checkout policy acceptance records
Customers who initiate chargebacks contrary to this policy may be restricted from future purchases.
Policy Acknowledgment
By placing an order with The Whey Factory, the customer acknowledges and agrees to this All Sales Final / No Refunds After Delivery Policy, which is clearly disclosed prior to checkout and accessible at all times.
Support
How can I contact customer service?
Reach out to our customer service team via email at Support@thewheyfactory.com or through our Contact page on the website. We're here to assist you with any questions or concerns.