FAQs

Product Information

What is whey protein? Whey protein is a high-quality protein derived from milk. It’s a complete protein, meaning it contains all nine essential amino acids, and is commonly used by athletes to support muscle growth and recovery.

Is your whey protein tested for quality?
Yes, we conduct rigorous quality control and third-party lab testing to ensure the highest purity and effectiveness.

What type of flavoring is used in your whey protein?
Our proprietary chocolate flavoring creates a rich, smooth, and indulgent taste. This high-quality cocoa provides a decadent creamy chocolate experience. 

How long will my whey protein last?
Our whey protein has a shelf life of 18-24 months, depending on storage. Store it in a cool, dry place, and seal the container tightly. 

 

Usage & Benefits

How do I use whey protein?
Mix one scoop with water, milk, or a smoothie. It’s commonly consumed post-workout, but can also be used as a snack or meal replacement.

 

Pricing & Value

Why is your whey protein priced at cost+?
Inflation sucks. Everything is getting more expensive. We cut out the costly middlemen to bring you protein directly. We're happy to pass the savings to you, without ever cutting corners on quality.

Do you offer bulk discounts or subscriptions?
Please contact us for these types of requests. 

 

Shipping & Orders

How do I track my order?
After shipping, you’ll receive a tracking number via email. Use it to track your order directly on the carrier’s website.

 

Support

How can I contact customer service?
Reach out to our customer service team via email at Support@thewheyfactory.com or through our Contact page on the website. We're here to assist you with any questions or concerns.